ACTION CASH LOANS CENTRES

Additional Support

In the unfortunate and very rare circumstances where thing don’t go as well as they should, please don’t hesitate to contact us, so we can make every effort to sort things out for you.

Please talk to us first

Once we are aware of your concern we expect all our Centres will take the appropriate steps to address your concerns straight away. Every Action Cash Loans Centre has a Disputes Manager to offer you assistance.

Contact the Action Cash Loans Centre you are presently a client with and ask to speak to the Disputes Manager. Your Action Cash Loans Centre contact details are available from this website.

Action Cash Loans customers

If, after contact with the Internal Dispute Resolution Service, you believe your complaint has not been resolved you may want to refer the matter to an external dispute resolution service. Action Cash Loans Centres are a member of an external dispute resolution scheme covering Financial Services. This scheme independently and impartially resolves disputes between consumers and participating financial services providers (including Action Cash Loans Centres).

The contact details for the Credit Ombudsman Service are:

Credit Ombudsman Service
P.O. Box A252
Sydney South NSW 1235
Australia
Phone: 1800 138 422
Fax: 02 9273 8440
Web site: www.creditombudsman.com.au